HighCare
Operations CRM
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HighCare

Operations Portal

12,847
Active Members
10
Health Hubs
234
Renewals Due
89
Claims Pending

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HighCare OPS
Santhosh M
SM

Good morning, Santhosh 👋

Here's what's happening today — 24 May 2026

Active Members
12,847
↑ 3.2% this month
Plans Expiring Soon
234
Within 30 days
Claims Pending
89
Awaiting review
Revenue This Month
₹42.3L
↑ 8.1% vs last month
Recent CustomersView all
CustomerPlanStatusExpiry
Ramesh L
HC-2382933
Smart Diamond FamilyActive20 Nov 2026
Priya Sharma
HC-2391044
Smart Silver SelfRenewal Due02 Jun 2026
Arjun Kumar
HC-2395210
Smart Diamond CoupleActive15 Jan 2027
Meena Iyer
HC-2398761
Smart Silver FamilyExpired10 Apr 2026
Quick Actions
Onboarding Today
14
new activations
← Dashboard/All Customers
All (12,847) Active (10,234) Renewal Due (234) Expired (891) Onboarding (488)
CustomerHC IDPlanCenterStatusRenewalAction
Ramesh L
7899225484
HC-2382933Smart Diamond Family 2A+2CBannerghatta RdActive20 Nov 2026View
Priya Sharma
9845012345
HC-2391044Smart Silver SelfKoramangalaRenewal Due02 Jun 2026View
Arjun Kumar
9876543210
HC-2395210Smart Diamond CoupleJP NagarActive15 Jan 2027View
Meena Iyer
8765432109
HC-2398761Smart Silver FamilyMalleshwaramExpired10 Apr 2026View
Suresh Babu
7654321098
HC-2401233Smart Diamond Family 1A+1CPeenyaOnboarding—View
Lakshmi R
9988776655
HC-2403891Smart Diamond SelfNagarbhaviActive08 Mar 2027View
Showing 6 of 12,847 customers
RL
Ramesh L
HC ID: 2382933
Center:Bannerghatta Rd ✎
RMN:7899225484
Alt No:✎ Add
NO PAYMENTS PENDING
Plans
Members
Generate Bill
Billing History
Medicine Order
Lab Order
Smart Diamond Family — 2A+2C
68da2d274a8c7a9e0828320d
ACTIVE
Smart Diamond Family — 2A+2C
66fc417cdfecb357e8e512d8
CANCELLED

Plan Details

Name
Smart Diamond Family — 2A+2C
Business A/c
Bangalore Retail Smart Plans
Payment Plan
₹14,218 · Semi-annually
Purchased On
27th Nov 2023
Due Date
20th Nov 2026
GHD Status
Success
Available OPD
₹27,429.96
Total OPD Limit
₹30,000
Tele Consults
COI: XXXXX | Sum: ₹0 | Validity: 6 Months
Member details available after onboarding.
⚠ COI Endorsement — In Progress
Accidental Insurance
COI: XXXXX | Sum: ₹10,00,000 | Validity: 6 Months
RL
Ramesh L
COI Uploaded: 28/11/2024 08:10 PM
Health Insurance
COI: 920292 | Sum: ₹5,00,000 | Validity: 6 Months
COI: 12/12/2025 03:34 PM
RL
Ramesh L
HC ID: 2382933 · RMN: 7899225484
NO PAYMENTS PENDING
Plans
Members
Generate Bill
Billing History
Medicine Order
Lab Order
Ramesh
User ID: 2388535
Nayana
User ID: 2510792
Keerthana
User ID: 2510793
Sudeep
User ID: 2510794
Member DetailsShow Edits
Name
Ramesh L
Date of Birth
31st Mar 1973
Gender
Male
Relationship to H.S.
Self
Contact Number
7899225484
📅 03 Jun '25, 06:50 pmDr. Geetanjali VCONSULT
CLINIC
BOOKING ID
#04X3ppTSDQ
STATUS
CANCELLED
📅 20 May '25, 07:10 pmDr. Ashwitha R NCONSULT
TELE
BOOKING ID
#kp0xc00r2s
STATUS
COMPLETED
📅 20 May '25, 12:50 pmDr. Shrunga KRCONSULT
CLINIC
BOOKING ID
#mQpZx1TRw8
STATUS
COMPLETED
RL
Ramesh L
HC ID: 2382933
NO PAYMENTS PENDING
Plans
Members
Generate Bill
Billing History
Medicine Order
Lab Order
OPD: 27,429.96 / 30,000
eVitalRx ITEMS
ItemsBatch No.RateQtyTotalDiscountAmount
No eVitalRx items added yet
OTHER ITEMS
Orders awaiting confirmation
ORD-2026-0041PENDING
Nayana L · Smart Diamond Family
Consultation + Pharmacy · ₹1,350
Created 20 May 2026
ORD-2026-0039PENDING
Keerthana L · Smart Diamond Family
Lab Tests · ₹890
Created 18 May 2026
⊕ Apply Coupon
Payment Due₹0
⊕ Payment Method
RL
Ramesh L
HC ID: 2382933
Plans
Members
Generate Bill
Billing History
Medicine Order
Lab Order
Order ID
3071083
Duration
20 May 26 – 20 Nov 26
Total Amount
₹14,218
Sale Type
RENEWAL
Status
PAID
Order ID
2964736
Duration
20 Nov 25 – 20 May 26
Total Amount
₹14,218
Sale Type
RENEWAL
Status
PAID
Order ID
2821049
Duration
20 May 25 – 20 Nov 25
Total Amount
₹14,218
Sale Type
RENEWAL
Status
PAID

Claims Management

Review and process insurance claims

All (234) Pending (89) Processing (42) Approved (81) Rejected (22)
Claim IDCustomerPlanAmountFiled OnTypeStatusAction
CLM-20260501
Ramesh L
HC-2382933
Smart Diamond Family₹24,50001 May 2026HealthPendingReview
CLM-20260498
Priya Sharma
HC-2391044
Smart Silver Self₹8,20028 Apr 2026OPDProcessingReview
CLM-20260491
Arjun Kumar
HC-2395210
Smart Diamond Couple₹55,00020 Apr 2026IPDApprovedView
CLM-20260479
Meena Iyer
HC-2398761
Smart Silver Family₹12,75010 Apr 2026HealthRejectedView
RL
Ramesh L
HC ID: 2382933
Plans
Members
Generate Bill
Billing History
Medicine Order
Lab Order
All (12) Pending (3) Dispatched (5) Delivered (4)
Order IDDateMedicinesAmountDoctorStatusAction
MED-2026-004121 May 2026Azithromycin 500mg, Paracetamol 650mg, Betadine Gargle₹480Dr. Priya SharmaDelivered
MED-2026-003818 May 2026Metformin 500mg, Glimepiride 2mg₹320Dr. Rajan K.Dispatched
MED-2026-003515 May 2026Amlodipine 5mg, Telmisartan 40mg₹210Dr. Priya SharmaDispatched
MED-2026-003210 May 2026Cetirizine 10mg, Montelukast 10mg₹145Dr. Meera V.Pending
MED-2026-002905 May 2026Pantoprazole 40mg, Domperidone 10mg₹190Dr. Priya SharmaDelivered
MED-2026-002501 May 2026Vitamin D3 60K, B12 500mcg₹380Dr. Rajan K.Pending
RL
Ramesh L
HC ID: 2382933
Plans
Members
Generate Bill
Billing History
Medicine Order
Lab Order
All (8) Pending (2) Collected (2) Ready (3) Delivered (1)
Lab IDDateTest / PanelDoctorLabStatusAction
LAB-2026-009121 May 2026CBC + ESRDr. Priya SharmaHighCare LabReady
LAB-2026-008818 May 2026Lipid ProfileDr. Rajan K.ThyrocareReady
LAB-2026-008516 May 2026HbA1cDr. Rajan K.HighCare LabCollected
LAB-2026-008110 May 2026Thyroid Profile (T3, T4, TSH)Dr. Meera V.SRL DiagnosticsReady
LAB-2026-007808 May 2026Urine Routine & MicroscopyDr. Priya SharmaHighCare LabCollected
LAB-2026-007405 May 2026Vitamin B12 & D3Dr. Priya SharmaThyrocarePending
LAB-2026-006928 Apr 2026Blood Glucose FastingDr. Rajan K.HighCare LabDelivered
LAB-2026-006320 Apr 2026X-Ray Chest PA ViewDr. Meera V.HighCare ImagingPending